Enhanced Digital Service

Fully functional and totally reliable business telephone communications via digital broadband are now a reality. Our enhanced digital services are designed to provide flexible, reliable and cost-effective solutions for critical business applications.

Featuring a state-of-the-art redundant network, SIP (session initiated protocol) technology and a BroadSoft IP PBX, our redundant network provides crystal-clear communications. The easy-to-use desktop management application simplifies moves, additions and changes for users, departments or entire locations. Extension dialing between locations and other features enable multiple locations to function as one and unified messaging—once source for voicemail, email and fax—improves productivity. Operating costs are reduced through free on-net calls between locations and lower overall usage rates. Initial capital outlay is much less than traditional PBX systems.

Dodson Group Communications offers the following Enhanced Digital Services:
» Hosted PBX
» PBX Plus
» Internet Fax (Fax2Mail)
Have more questions about our Enhanced Digital Service? Checkout our FAQ.

Hosted PBX

More than a "System"

Hosted PBX is a complete software-based solution that unifies all your locations, providing desktop control for customizing call features for both users and administrators through simple-to-use, web-based management tools. Dodson Group Communications’ Hosted PBX system includes Microsoft Outlook integration, advanced call and message management and revolutionary “find me/follow me” functionality.

Benefits

  • User-station programming and administrative system control (including moves additions and changes) are available via web-based management tools.
  • IP-based solution eliminates the maintenance concerns and growth limitations of premise-based systems.
  • Seamless integration of key communication functions.
  • Powerful features unify all users. All office-to-office calls are free—even to offsite locations.
  • Low capital investment and easy portability.
  • Full range of telephone choices for all user applications.
Features
Bundled Services: Local, long distance and Internet access from one source.
Software-based PBX: Software-based PBX with advanced digital features.
Voicemail and Unified Messaging: Routing options can bring voicemail, faxes, and email to a central point for retrieval.
Call Center Management Options: Instant access to auto attendant, queue and hunt group management applications.

PBX Plus

Our PBX Plus service is a powerful and flexible business trunk replacement solution, which provides VoIP capability through you existing PBX or KTS platform. By taking advantage of integrated access for voice and data, your company can cut costs and increase productivity through IP flexibility and enhanced management functionality. You’ll also be better positioned to leverage future advances, facilitating affordable growth and easy upgrades.

Benefits

  • Seamless migration from PBX Plus to Dodson Group Communications’ Hosted PBX service provides an easy path for system expansion.
  • Does not require the replacement of existing equipment.
  • Simplicity and cost-savings as a result of integrated voice and data.
  • Flexible and simple implementation and maintenance to match the dynamic needs of your business.
  • Free on-net calls.
  • Cost-effective and straight-forward migration path to a full VoIP solution.

Internet Fax (Fax2Mail)

Dodson Group Communications’ Fax2Mail Internet Fax service provides secure and reliable electronic document delivery over your existing IP applications. Electronic document delivery ensures documents are accessible when and where they’re needed resulting in better time- and cost-management.

Benefits

  • Customizable—choice of file formats (TIFF or PDF), subject line detail, multiple file formats supported on outbound attachments.
  • Convenient—faxes are available online for 30 days, local and toll-free number support, easy reassignment of numbers, no onsite software to support.
  • Reliable—Inbound SPAM blocking, redundancy/job mirroring , remote printing, auto archival.
Features
Outbound Solution: Allows desktop users to send faxes anywhere in the world from their existing email system.
Inbound Solution: Enables desktop users to receive faxes electronically in their email as an attachment (TIFF or PDF format) where they can then be stored, retrieved or forwarded.
Archiving: Documents are available for 30 days. Access can be given all users or restricted to a specific user.